Your post-sales delivery is holding back your retention. Let’s fix the architecture.
Scale Refinery works with B2B SaaS founders who have outgrown their post-sales operations. We diagnose what is breaking, build what is missing, and leave your team running a system that does not depend on you (or us).
No pitch. An honest outside view of where your post-sales setup is most exposed.
What we do
The Health Check
Free 30-min call
Includes a ten-minute scored assessment across the five dimensions of your post-sales delivery. Know where the risk sits before it costs you customers.
The Diagnostic
3 week engagement
A full architecture assessment: scored, benchmarked against companies at your stage, and delivered as a prioritised 90-day roadmap your team can execute.
The Build
3 month* engagement
No capacity to execute? No problem, we spend 90 days alongside your team, installing the changes the diagnostic identified. *optional extension to bed in until the system runs without you.
“The seeds of churn are planted early. Most of the time, in the onboarding process.”
Not sure where your delivery is breaking?
Start with the free Pre-Diagnostic Call. Thirty minutes, no preparation needed, no pitch. You leave with an honest outside read of where your post-sales setup is most exposed.